“A Technical Problem Is Not a Ticket Number…”
“One thing I’ve learned from growing up in a service oriented state like Hawaii – the customer experience is what brings people back for repeat business; because they want to, not because they have to.
At Akamai Systems, we’ve ingrained the customer centric experience as part of our company culture when we hire our consultants and technicians, and in our day-to-day support.
A technical problem is not a ticket number – it’s a frustration that a person is having with technology. We take ownership of the issue, communicate throughout the process and fix the issue. What really matters to you is that the issue is taken care of – so you can do your job more effectively. We all use technology in our professions, and it’s our job to make sure you make the best use of your technology.
What is great customer service?
- Listening! Understanding the problem and investigating solutions.
- Making the recommendation that best fits your objectives and budget.
- Offering solutions and agreeing to a plan.
- Communicating the plan and timeline.
- Verifying that the problem has been resolved.”
Customer Success Story: Blazer Structures
“I would like to express our sincere appreciation to Akamai Systems for the services your entire team has provided to Blazer for many years now. Akamai Systemshas helped design our systems and equipment and everything is always monitored to make sure it works properly. When problems do arise, Blazer has always been notified promptly and any repairs necessary have been performed in a timely manner with very little interruption to our daily work.
The Akamai Systems team always puts Blazer’s priorities first, whether that’s performing work after hours, scheduling work to best accommodate Blazer’s personnel or just checking in to make sure everything is working properly. This type of service is much appreciated. Akamai Systems definitely goes above and beyond when it comes to customer service.
The services Akamai Systems provides have always been delivered as promised with no hidden charges or fees. Theysimply provide their services as agreed to.
The support and value Blazer receives from Akamai Systemsis second to none. I would highly recommend Akamai Systems and their team for any company looking for IT consulting services.”
President, Blazer Structures, Inc.
Akamai Systems is now on Instagram.
Follow us @ akamaisystemsconsulting!
Your Data is Already at Risk. Protect It Today!
Did you know that malware accounts for 20% of all security incidents? And that’s just one threat!
Your data, no matter how proactive you are from a security standpoint, is constantly vulnerable to a multitude of security threats, the list of which is constantly growing. From ransomware, worms and phishing attacks to human error, your data needs to have a multilayer defense in place to not only prevent downtime but recover quickly in the event that disaster strikes. The following are just a few staggering facts about just how vulnerable our systems are to attacks and outages:
- According to Microsoft, the potential cost of cyber-crime to the global community is a $500 billion, and a data breach will cost the average company about $3.8 million!
- A whopping 1 in 131 emails contain malware.
- 230,000 new malware samples are produced every day, and that number is projected to continue growing.
- It will take the average business about 197 days to detect a breach on their network.
Hardware As a Service –
Are You Running On Obsolete Technology?!
Did you know that we offer Hardware As a Service to all our ManagedCare clients (minimum one-year contract)?
Yet another IT headache you don’t have to worry about, and another way you’ll know your business will run smoothly, on modern, up-to-date technology.